Thursday, February 21, 2008

TQM At Washington Elementary School

The sparkly smiley-face stickers and pink crayons in first-grade teacher Carly Laurent's classroom at Mt. Lebanon's Washington Elementary School don't look as if they came from the world of Total Quality Management.

They are being used that way, however, as part of the same "continuous improvement" management model that made Toyota the world's top-selling automobile company and dramatically decreased injury rates at Alcoa.

Link: www.post-gazette.com/pg/08048/858153-298.stm

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